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Support

The fact is systems are unpredictable. Hardware provided by an assortment of companies do not always interact with each other and software the way we anticipate. Installing new hardware or software onto your current configuration could be complicated and we understand that.

Every installation and system configuration can be rather unique; therefore we have several support packages available for our customers

From first time users to seasoned engineers, everyone needs a hand sometime. Why not be prepared for when that happens?

We offer a variety of services for support, below is a general outline

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DevNet

Free and located on our TeleFlow.org website. This is available for general discussion only. Get answers to your questions from developers around the world, this is a forum for developers to self support eachother.

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Software Assurance Program

engenic continues to evolve and improve its TeleFlow software and product lines as well as facilitate new deployments. An important part of maintaining a business' edge is the ability to keep software and technological assets current in the most cost-effective manner possible. This is why our Software Assurance Program is a powerful resource to help your organization maximize engenic's software improvements.

With our Software Assurance Program, you will always have the newest version of TeleFlow, ensuring your programs have the ability to implement several deployment resources and all employees are working in the same environment.

Why use the Software Assurance Program?

Compatibility: Telephony is a constantly changing and evolving marketplace. Ensure your applications are running the newest version of TeleFlow for compatibility with todays ever changing technology.

Savings: By purchasing the Software Assurance Program annually, your organization will not be left several versions behind and required to purchase full licenses when you wish to upgrade.

Assurance: Be confident that your applications are benefiting from current enhancements and updates to the TeleFlow product.

Access: With your purchase of the Software Assurance Program you will be given access to our new TeleFlow Developer Network. A full service website providing sample and library code from existing applications, support and free applications!

Software Assurance gives your organization the edge to:

Take advantage of engenic's technology and software improvements for the software you have already invested in

Receive prioritized support for installation on our DevNet forums

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Hourly Subscription Plan:

Priced per hour with a 5 hour minimum it is available from 8am to 5pm Pacific. (GMT-8) The response time to an initial support request is within 24 hours, after you have received ticket number from our support site.

Annual Support Plans available

Contact us for additional information!

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