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Replacement Worker

This application automates the process of replacing a worker with another who possesses the same skills. When the regular worker uses the Employee Absence Notification system to register an absence, Replacement Worker automatically determines a list of suitable replacement workers. The system will then automatically contact the most appropriate replacement employee or contractor from the list and provide information about the shift and location. The replacement worker may then accept the shift, or indicate why they cannot accept it.

Administrators and supervisors using the Replacement Worker system are able to verify and change absence information, as well as review voice messages which have been left regarding the absence. Additionally, full reporting and export procedures are available, allowing the absence information to be shared with other software products.

Interface

The Replacement Worker interface is an automated voice system that enables regular staff to log their absences using the telephone. The back-end process will then identify and call the best-suited replacement worker as defined by the business rules.

The Replacement Worker application can be fully integrated to existing Human Resources systems, saving the need for data replication. Upon receiving a telephone call from a staff member indicating an absence, Replacement Worker will automatically:

Update the Absence Database to reflect the employee's absence

Call the most suitable replacement or contract worker

Record the replacement information in the Absence Database

Generate a time sheet for use in payroll procedures for the replacement staff (optional)

Update on-leave accruals if the absence is due to illness, professional development or other types of leaves that are tracked in an accrual plan.

Determination Process

Replacement Worker automatically determines candidates according to several indicators including skill, preference (company and department levels), labor or union rules, schedule, history and location. The system will assign a preferred order by weighting the preferences to derive a list of the most suitable candidates. In cases where there is a favorite candidate, and a message is left for the them, time will be afforded so that the favored candidate may respond and accept the shift or short term contract. As the shift nears, additional candidates will be called until the contract is accepted.

Benefits

Employee and replacement worker data is or can be drawn directly from the Human Resources database, without additional data entry

No time is spent by administration staff calling replacement staff who are not available

Casual staff can indicate their schedule availability

No time is spent manually entering time sheets for replacement workers

No time is spent updating leave accruals for absent employees

Replacement Worker can also provide

Voice mail messaging from absent employee to impart helpful information to the replacement worker

Voice mail messaging from absent employee to their supervisor

E-mail and web notification of absence details to administrators or managers

Replacement preferences to be identified by employee, location, or at a district level

Rotation appointments

Proactive absence management

Union and collective bargaining rules

Recall system for seasonal workers

Emergency mass call-ins or information for health care

Streamlined communications

• TeleFlowRelay Hosted Solutions
• StaffRelay - Staffing Solutions

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• Employee Absence Notification
• Replacement Worker
• Worker Safety

Many of our systems can be customized to meet the demands of your HR deparment. Check back often as we are providing add on applications on a regular basis.

Medical offices and departments may also be interested in the following applications.

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